Bashkortostan Residents Told When Utility Bills Can Be Recalculated

Residents of Bashkortostan have been told when utility bills (ZhKU) can be recalculated. A recalculation is possible if a service was provided with violations, such as a prolonged interruption of water or electricity supply, a cold apartment, or hot water that is not heated sufficiently. The size of the reduction depends on the nature and duration of the violation.

According to the ministry, a recalculation is also possible if all residents of an apartment are temporarily absent for more than five full consecutive calendar days. It applies only to services that depend on the number of residents and are calculated without individual meters, such as water supply, wastewater disposal and garbage removal.

The application must be submitted before departure or within 30 days after returning, with documents confirming the fact and period of absence, such as round-trip tickets, a sanatorium certificate or a business trip certificate. Some applications can be filed through the Gosuslugi Dom service, which also lets users track the status of their request. Otherwise, applications can be sent to the management company or directly to the service provider.